Product Damaged on Delivery
- Goods damaged in transit must be checked and verified before signing the delivery note from the respective courier or haulier.
- Any damages must be notified before Proof of Delivery (POD) is signed. If POD is signed to accept goods, then credit cannot be issued in full if notified later.
- Any damaged goods must be notified in writing (email) within 7 days of receipt of goods, otherwise a credit cannot be issued.
- Upon receiving notification, we will contact you within 48 hours to confirm the next steps. We reserve the right to either authorize you to dispose the damaged goods or ask you to return them back to us.
- Goods disposed without our authorization will not be credited.
- Credits will not be issued until the goods have been returned, checked and verified to be damaged.
- Once the return (s) have been checked and confirmed, we will issue you with Credit Note, and payment (s) made or deducted from Invoice(s) at the end of each month.
Manufacturers’ Faulty Product
- Any ‘Faulty Goods from Manufacturer’ will only be credited if purchased within 12 months from last invoice date. However, there would be exceptions made depending on the product (s).
- Goods received with Manufacturing defect, must be notified in writing (email), with full product code, quantity, and the nature of the defect.
- Upon receiving the notification, we will contact you within 48 hours and confirm next steps. We reserve the right to either authorize you to dispose the damaged goods or ask you to return them back to us.
- Goods disposed without our authorization will not be credited.
- Credits will not be issued until the goods have been returned, checked and verified to be damaged.
- Once the return (s) have been checked and confirmed, we will issue you with Credit Note, and payment (s) made or deducted from Invoice(s) at the end of each month.
User damage/Returns due to “distance selling” and non-faulty product
- We DO NOT accept any return (s) that are damaged due to misuse/neglect by the end user.
- Any non-faulty return (s) must be collected back from us at customer expense within 14 days of notification. Such goods that are not collected within 14 days, will be disposed off without issuing any credit(s).
Pricing/Goods sent in error
- Any “Pricing Errors” must be notified in writing (email) within 7 days of receiving the goods.
- Any goods that are sent in “Error” by us, will be credited in full, and a fully paid collection will be arranged.